If you purchased a chart unlock or subscription on myBodyGraph but it doesn't appear to be active, here are some steps to resolve the issue.
1. Refresh your browser
Sometimes the page needs to be refreshed after a purchase. Try logging out and logging back in, or clearing your browser cache. You can also try opening myBodyGraph in a private/incognito browser window.
2. Check that you're logged in with the correct account
Your purchase is linked to the email address used during checkout. If you have multiple myBodyGraph accounts, make sure you're logged in with the one that matches the email on your payment receipt.
3. Allow a few minutes for processing
Most purchases activate instantly, but payment processing can occasionally take a few minutes. If you just completed the purchase, wait 5–10 minutes and refresh the page.
4. Understand the difference
There are two ways to access analysis content on myBodyGraph:
Single Chart Unlock: Unlocks the educational content for one specific chart permanently.
Subscription (Core, Connect, Holistic, or Pro): Unlocks educational content for unlimited charts as long as the subscription is active.
If you purchased a single chart unlock, make sure you're viewing the correct chart. The unlock applies only to the chart that was open when you made the purchase.
5. Still not working?
If the issue persists, please contact us at [email protected] with:
Your account email address
A description of what you purchased (unlock or subscription, and which tier)
Any error messages you're seeing
We'll check your account and make sure your purchase is properly activated.