Where billing lives in your account
All billing actions happen at app.mybodygraph.com/account?tab=billing. The Billing tab has six sections:
Subscriptions — your active and canceled subscriptions, with renewal dates, amounts, and the cancel link.
Purchases — one-time purchases (Single Chart Unlocks, etc.) with order numbers and dates.
Payment Method — manage your saved cards.
Coupons — unused coupon codes (including upgrade credits from Single Chart Unlocks).
Invoice Options — fields for company name, VAT number, and address that appear on invoices.
Gifts — Single Chart Unlocks you've gifted or received.
Failed payments
If a renewal or one-time payment fails, you'll see a notice in your account and (in most cases) receive an email from Stripe.
What usually causes a failed payment:
The card on file expired or was replaced.
The card was declined by your bank (insufficient funds, fraud-flag, or a foreign-transaction block).
Your billing address on file no longer matches the bank's records.
What to do:
Visit Billing > Payment Method.
Click Manage your saved cards (this opens our secure Stripe portal).
Add or update your card.
Stripe automatically retries failed payments on its own schedule. There is no manual "retry now" button — once your card is updated, the next scheduled retry will succeed.
If your subscription was canceled because of repeated failed payments, you can re-subscribe at checkout. Your previous chart library and unlocks remain on your account — the Chart Library and Single Chart Unlocks are never affected by subscription status.
Where to find receipts and invoices
One-time purchases: Billing > Purchases. Each order shows the date, amount, and order number.
Subscription renewals: Billing > Subscriptions > expand the subscription. You'll see a list of "Download invoice #xxxxx" links — one per billing cycle.
Email copies: Stripe automatically emails a receipt for every successful charge to your account email.
Adding company name, VAT number, or address to your invoices
Visit Billing > Invoice Options.
Fill in any of: Company, VAT number, Address, City, State/Region, Postal Code, Country. All fields are optional.
Click save.
Saved changes apply to future and past invoices — so if you add your company details today, you can re-download earlier invoices and they'll include the new information. Your name on invoices comes from Settings > Account, not from Invoice Options.
Changing your billing currency
myBodyGraph bills in USD. Your bank may convert to your local currency at the bank's exchange rate; we don't set or control that rate. Ask your bank about their international or foreign-transaction policy if the converted amount looks off.
Switching between yearly and quarterly billing
All four tiers (Core, Connect, Holistic, Pro) offer a yearly or quarterly billing option. To switch:
Visit checkout.
Select the tier you want at the desired billing frequency (yearly or quarterly).
Stripe handles the switch automatically, including any proration. There's no need to cancel your current subscription first — the change happens cleanly at checkout.
Note: quarterly pricing costs more than yearly across a full year. The Transit Tools standalone is yearly only.
Need help?
Use the chat widget at the bottom-right of any myBodyGraph page (preferred), or email [email protected] with your account email and the order number(s) involved.